This Privacy Policy explains what information Big Woody's Tree Service ("we," "us," or "our") collects when you visit bigwoodystreeservice.com or contact us through it, how we use that information, and the choices you have.
Information you give us
When you request an estimate or send us a message through our quote form or contact form, we collect the information you choose to provide, which may include:
- Your name, phone number and email address
- Your property address, city and ZIP code
- The service you need and details about the job (for example, number and size of trees, urgency, and notes)
- Your preferred contact time and whether it is OK to text you about your estimate
If you call or text us, we receive your phone number and whatever you tell us during that conversation.
Information collected automatically
When you visit the site, we and our service providers automatically collect some technical information, such as your IP address, approximate location derived from it (city, region, country), browser and device type, the pages you view, the site that referred you, and the time of your visit.
If you arrive from an advertisement or a tagged link, we also record the campaign details carried in the link, such as UTM campaign tags and ad click identifiers (for example Google's gclid, gbraid and wbraid, or Facebook's fbclid). We use these to understand which advertising leads to real customer inquiries.
Cookies and similar technologies
We use a small number of first-party cookies to measure how the site is used:
- BW_vid — a random visitor identifier that lets us recognize a returning browser. It lasts up to 400 days and is renewed while you keep visiting.
- BW_sid — a random session identifier that groups the pages you view in one visit. It expires after 30 minutes without activity.
- If you start our quote form, your browser may also save your unfinished answers locally on your device so you don't lose them. They are removed when you submit the form.
We also use Google Analytics 4, which sets its own cookies to help us understand site traffic. Google's use of that data is described in Google's Privacy Policy (policies.google.com/privacy). You can opt out of Google Analytics with Google's browser add-on (tools.google.com/dlpage/gaoptout).
You can block or delete cookies in your browser settings. The site will still work, but our visit statistics will be less accurate.
How we use your information
- To respond to your request, prepare your estimate, schedule and perform work, and follow up with you
- To contact you by phone, email or, if you agreed, text message about your estimate or job
- To understand how visitors find and use our site and which advertising is working
- To keep the site secure and to filter out spam and automated abuse
- To meet legal, tax and record-keeping obligations
How we share your information
We do not sell your personal information, and we do not share it with other companies for their own marketing. We share it only with service providers that help us run our business, and only as needed for them to do so:
- Jobber — the customer management software we use to track requests, estimates and jobs
- Vercel — the company that hosts this website
- Our database hosting provider, which stores form submissions and site statistics
- Google — for Google Analytics and, when you arrive from a Google ad, to measure how our ads perform
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of our business.
Text messages
We will only text you about your estimate or job if you told us it is OK to do so. Message and data rates may apply. You can ask us to stop texting you at any time by replying to let us know or by calling us.
How long we keep information
We keep customer and estimate records for as long as we need them to serve you and to meet our legal, tax and accounting obligations. Site statistics are kept for reporting and are not used to identify you except to connect a visit to a request you submitted.
Security
We use reasonable safeguards, including encrypted connections (HTTPS) and access controls, to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to tell you what personal information we have about you, to correct it, or to delete it, subject to records we must keep by law. To make a request, contact us using the details below. You can also opt out of text messages at any time and control cookies through your browser.
Children's privacy
This site is intended for adults arranging tree services. We do not knowingly collect personal information from children under 13.
Links to other websites
Our site may link to other websites, such as maps or review sites. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date above.
Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
- Big Woody's Tree Service
- 5924 Quintus Loop, Chattanooga, TN 37421
- Phone: (423) 510-WOOD